This Privacy Policy describes how Karthada (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 10femb-zm.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information including your username, password, security questions and other information used for account security purposes.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

CategoryCategories of Recipients

Identifiers such as basic contact details and certain order and account information

Commercial information such as order information, shopping information and customer support information

Internet or other similar network activity, such as Usage Data

Geolocation data such as locations determined by an IP address or other technical measures

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

Business and marketing partners

Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete: You may have a right to request that we delete personal information we maintain about you.

Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at customer-care@karthada.com.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To return, you can contact us at customer-care@karthada.com. Please note that returns will need to be sent to the following address: LUXTHAGE – POST Logistics, Parc d’Activité Syrdall 3, 22 rue Gabriel Lippmann, L-5365 Munsbach, Luxembourg. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union, United Kingdom, Switzerland & Non-EU Regions – 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped to the European Union, United Kingdom, Switzerland, or Non-EU Regions, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds 

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

For non-EU regions, shipping costs will be the responsibility of the customer. If your order qualified for free shipping as part of a special offer, but you decide to return the product, the original shipping cost will be deducted from your refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at customer-care@karthada.com.

At KARTHADA, we aim to make your shopping experience as smooth as possible, with clear and straightforward shipping options.

• Luxembourg: Shipping fee of 5.99 EUR, delivery in 2-5 working days.
• EU countries, UK & Switzerland: Shipping fee of 13.99 EUR, delivery in 3-9 working days.
• Non-EU regions: Shipping fee of 34.99 EUR, delivery in 7-15 working days.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor its progress until it reaches your door.

We strive to process and ship your orders promptly to ensure they arrive within the estimated delivery times.

OVERVIEW

This website is operated by Luxthage, a company registered in Luxembourg under RCS number B282680 and VAT number LU35414514. "Karthada" is a registered brand owned by Luxthage. Throughout the site, the terms “we,” “us,” and “our” refer to Karthada as the customer-facing brand, while Luxthage remains the legal entity responsible for this website.

By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced or linked herein. These Terms apply to all users, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use any of our Services. If these Terms are considered an offer, acceptance is limited to these Terms.

Any new features or tools added to the current store are also subject to these Terms. The most recent version will always be available on this page. We reserve the right to modify these Terms by posting updates, and it is your responsibility to check for changes. Your continued use of the site constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services.

1. ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or that you have given consent for your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws (including, but not limited to, copyright laws). You must not transmit any viruses, worms, or harmful code.

Any violation of these Terms will result in immediate termination of your access to our Services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) adaptations to technical requirements. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Service without express written permission.

The section headings used in this agreement are for convenience only and do not affect its interpretation.

3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information on this site is inaccurate, incomplete, or outdated. The material is provided for general reference only and should not be relied upon without consulting more accurate sources. Your use of this site is at your own risk.

We reserve the right to modify the site’s content at any time but have no obligation to update any information.

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice.

We reserve the right to modify or discontinue our Service (or any part of it) without notice. We shall not be liable for any such modifications, price changes, suspensions, or discontinuations.

5. PRODUCTS

Some products may be available exclusively online and may have limited quantities. These are subject to our Refund Policy.

We strive to display product colors and images accurately, but we cannot guarantee that your device's screen will reflect the exact colors.

We reserve the right to:

• Limit product sales to specific persons, geographic regions, or jurisdictions.
• Limit product quantities.
• Modify product descriptions or pricing at any time.
• Discontinue any product without notice.

We do not warrant that the quality of any product, service, or information will meet your expectations.

6. TAXES, VAT & IMPORT DUTIES

EU Customers

For customers within the European Union, all prices displayed on our website include Value-Added Tax (VAT) at the applicable rate. No additional VAT charges will be applied upon delivery.

Non-EU Customers (Including UK, Switzerland, and Other Regions)

For customers outside the EU (e.g., United Kingdom, Switzerland, Middle East countries, and other regions), VAT is not included in the listed price. You may be required to pay VAT, import duties, customs clearance fees, and other local taxes upon delivery. These charges are determined by your country’s customs authorities and are the customer's responsibility.

We recommend checking with your local customs office to understand any applicable fees before placing an order. Karthada (Luxthage) is not responsible for any additional charges incurred due to import regulations.

7. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities per person, household, or order, including those using the same billing/shipping details.

If we modify or cancel an order, we may attempt to notify you via the contact details provided at purchase.

You agree to provide current, complete, and accurate billing/account information and update it promptly when necessary.

For more details, refer to our Refund Policy.

8. OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control. You acknowledge that we provide these tools "as is" and "as available," with no warranties.

Your use of third-party tools is at your own risk. Future features and services will also be subject to these Terms.

9. THIRD-PARTY LINKS

Our website may contain third-party links that are not affiliated with us. We are not responsible for their content or accuracy. Use of third-party websites is at your own risk.

10. USER COMMENTS AND FEEDBACK

If you submit comments, ideas, or proposals, we may use them without restriction. We are not obligated to maintain confidentiality, compensate you, or respond.

You agree that your comments will not violate third-party rights, contain unlawful content, or harm our Service. We are not responsible for user-generated content.

11. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

12. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our site may contain typographical errors or inaccuracies. We reserve the right to correct errors, update information, or cancel orders if needed.

We undertake no obligation to update or clarify information unless required by law.

13. PROHIBITED USES

You are prohibited from using the site for:

• Unlawful purposes
• Violating laws or regulations
• Infringing intellectual property rights
• Harassing or discriminating against others
• Submitting false or misleading information
• Uploading malware or harmful code
• Spamming, phishing, or data scraping
• Circumventing security features

We reserve the right to terminate access for violations.

14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that our Service will be uninterrupted, secure, or error-free.

You agree that your use of our Service is at your sole risk. We provide our Service and products "as is" without warranties.

In no event shall Luxthage, its directors or employees be liable for damages arising from the use of our Service. Some jurisdictions may not allow certain limitations, in which case our liability shall be limited to the fullest extent permitted by law.

15. INDEMNIFICATION

You agree to indemnify Luxthage against any claims arising from your breach of these Terms or violation of laws.

16. SEVERABILITY

If any provision is found unlawful or unenforceable, the rest of these Terms will remain in effect.

17. TERMINATION

These Terms remain in effect until terminated by either party. If you violate these Terms, we may terminate your access without notice.

18. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us, superseding prior agreements.

19. GOVERNING LAW

These Terms are governed by the laws of Luxembourg.

20. CHANGES TO TERMS OF SERVICE

We may update these Terms at any time. It is your responsibility to check for changes. Continued use of our site constitutes acceptance of updates.

21. CONTACT INFORMATION

For any questions regarding these Terms, contact us at customer-care@karthada.com.

 

1. Luxthage, the legal entity behind the Karthada brand, guarantees that its Products are free from material defects and faults in workmanship, ensuring compliance with the stated specifications for a period of twenty-four (24) months from the delivery date.

2. Eligibility for Warranty Claims: 

This warranty applies exclusively to Products that:
a) are produced by or on behalf of Luxthage under the Karthada brand, bearing the official ‘Karthada’ trademark, trade name, or logo; and
b) are purchased directly from Karthada’s official Website.

3. Submitting a Warranty Claim: 

Customers must notify Luxthage’s Customer Service of any manufacturing defects or non-conformities by completing the online contact form, providing the purchase details, date, and invoice number. This notification must be made within fourteen (14) days of identifying the defect or issue. However, all claims must be submitted no later than twenty-four (24) months after the Product’s delivery.

4. Return Process: 

The defective Product(s) must be returned to Luxthage’s designated return address within fourteen (14) business days after reporting the issue.

Customers must follow Luxthage’s return instructions, including proper packaging to prevent damage during transit.

5. Resolution of Claims: 

Upon receiving and inspecting the returned Product, if Luxthage confirms a manufacturing defect, Luxthage will either:
a) Replace the Product (subject to stock availability), or
b) Issue a refund via the original payment method.

If the refund is approved, it will be processed within 14 business days. In cases where the recipient of the Product differs from the original purchaser, the refund will be issued to the original payment account.

6. Rejection of Warranty Claims: 

If no defect is found in the returned Product, Luxthage will notify the customer and return the Product.

If the customer refuses to accept the returned Product, Luxthage reserves the right to retain both the Product and the payment.

7. Warranty Exclusions: 

This warranty does not cover:
a) Damage caused by external events such as theft, fire, or accidents beyond our control.
b) Issues due to misuse, negligence, or improper handling of the Product.
c) Unauthorized modifications, tampering, or disassembly.
d) Normal wear and tear, including scratches, discoloration, or minor cosmetic imperfections.
e) Consumable items such as leather straps, rubber components, or metal bracelets.
f) Routine maintenance or cleaning.
g) Any defects not directly caused by materials, design, or workmanship.

8. Legal Rights:
This warranty is provided by Luxthage S.à r.l.-s and is in addition to your statutory rights under consumer protection laws, including the right to remedies for defective or misdescribed products.