Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To return, you can contact us at customer-care@karthada.com. Please note that returns will need to be sent to the following address: LUXTHAGE – POST Logistics, Parc d’Activité Syrdall 3, 22 rue Gabriel Lippmann, L-5365 Munsbach, Luxembourg.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union, United Kingdom, Switzerland & Non-EU Regions – 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, United Kingdom, Switzerland, or Non-EU Regions, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
For non-EU regions, shipping costs will be the responsibility of the customer. If your order qualified for free shipping as part of a special offer, but you decide to return the product, the original shipping cost will be deducted from your refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at customer-care@karthada.com.