Terms of service

OVERVIEW

This website is operated by Luxthage, a company registered in Luxembourg under RCS number B282680 and VAT number LU35414514. "Karthada" is a registered brand owned by Luxthage. Throughout the site, the terms “we,” “us,” and “our” refer to Karthada as the customer-facing brand, while Luxthage remains the legal entity responsible for this website.

By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced or linked herein. These Terms apply to all users, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use any of our Services. If these Terms are considered an offer, acceptance is limited to these Terms.

Any new features or tools added to the current store are also subject to these Terms. The most recent version will always be available on this page. We reserve the right to modify these Terms by posting updates, and it is your responsibility to check for changes. Your continued use of the site constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services.

1. ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or that you have given consent for your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws (including, but not limited to, copyright laws). You must not transmit any viruses, worms, or harmful code.

Any violation of these Terms will result in immediate termination of your access to our Services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) adaptations to technical requirements. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Service without express written permission.

The section headings used in this agreement are for convenience only and do not affect its interpretation.

3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information on this site is inaccurate, incomplete, or outdated. The material is provided for general reference only and should not be relied upon without consulting more accurate sources. Your use of this site is at your own risk.

We reserve the right to modify the site’s content at any time but have no obligation to update any information.

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice.

We reserve the right to modify or discontinue our Service (or any part of it) without notice. We shall not be liable for any such modifications, price changes, suspensions, or discontinuations.

5. PRODUCTS

Some products may be available exclusively online and may have limited quantities. These are subject to our Refund Policy.

We strive to display product colors and images accurately, but we cannot guarantee that your device's screen will reflect the exact colors.

We reserve the right to:

  • Limit product sales to specific persons, geographic regions, or jurisdictions.
  • Limit product quantities.
  • Modify product descriptions or pricing at any time.
  • Discontinue any product without notice.

We do not warrant that the quality of any product, service, or information will meet your expectations.

6. TAXES, VAT & IMPORT DUTIES

EU Customers

For customers within the European Union, all prices displayed on our website include Value-Added Tax (VAT) at the applicable rate. No additional VAT charges will be applied upon delivery.

Non-EU Customers (Including UK, Switzerland, and Other Regions)

For customers outside the EU (e.g., United Kingdom, Switzerland, Middle East countries, and other regions), VAT is not included in the listed price. You may be required to pay VAT, import duties, customs clearance fees, and other local taxes upon delivery. These charges are determined by your country’s customs authorities and are the customer's responsibility.

We recommend checking with your local customs office to understand any applicable fees before placing an order. Karthada (Luxthage) is not responsible for any additional charges incurred due to import regulations.

7. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities per person, household, or order, including those using the same billing/shipping details.

If we modify or cancel an order, we may attempt to notify you via the contact details provided at purchase.

You agree to provide current, complete, and accurate billing/account information and update it promptly when necessary.

For more details, refer to our Refund Policy.

8. OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control. You acknowledge that we provide these tools "as is" and "as available," with no warranties.

Your use of third-party tools is at your own risk. Future features and services will also be subject to these Terms.

9. THIRD-PARTY LINKS

Our website may contain third-party links that are not affiliated with us. We are not responsible for their content or accuracy. Use of third-party websites is at your own risk.

10. USER COMMENTS AND FEEDBACK

If you submit comments, ideas, or proposals, we may use them without restriction. We are not obligated to maintain confidentiality, compensate you, or respond.

You agree that your comments will not violate third-party rights, contain unlawful content, or harm our Service. We are not responsible for user-generated content.

11. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

12. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our site may contain typographical errors or inaccuracies. We reserve the right to correct errors, update information, or cancel orders if needed.

We undertake no obligation to update or clarify information unless required by law.

13. PROHIBITED USES

You are prohibited from using the site for:

  • Unlawful purposes
  • Violating laws or regulations
  • Infringing intellectual property rights
  • Harassing or discriminating against others
  • Submitting false or misleading information
  • Uploading malware or harmful code
  • Spamming, phishing, or data scraping
  • Circumventing security features

We reserve the right to terminate access for violations.

14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that our Service will be uninterrupted, secure, or error-free.

You agree that your use of our Service is at your sole risk. We provide our Service and products "as is" without warranties.

In no event shall Luxthage, its directors or employees be liable for damages arising from the use of our Service. Some jurisdictions may not allow certain limitations, in which case our liability shall be limited to the fullest extent permitted by law.

15. INDEMNIFICATION

You agree to indemnify Luxthage against any claims arising from your breach of these Terms or violation of laws.

16. SEVERABILITY

If any provision is found unlawful or unenforceable, the rest of these Terms will remain in effect.

17. TERMINATION

These Terms remain in effect until terminated by either party. If you violate these Terms, we may terminate your access without notice.

18. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us, superseding prior agreements.

19. GOVERNING LAW

These Terms are governed by the laws of Luxembourg.

20. CHANGES TO TERMS OF SERVICE

We may update these Terms at any time. It is your responsibility to check for changes. Continued use of our site constitutes acceptance of updates.

21. CONTACT INFORMATION

For any questions regarding these Terms, contact us at customer-care@karthada.com.